General Provisions and Terms

Service Provider shall take all necessary measures to prevent violation (consciously or not) of the below-mentioned rules by the Client. A complaint from other customers, third party services or competent bodies is grounds for checking for violence of one or another rule.

After the fact of violence, the Service Provider shall reserve the right to suspend the provision of services to the Client and to refuse from provision of services in future. While registering on the Service Provider’s website the Client is obliged to provide the true and correct information about himself, including his contact details, and is responsible for the current e-mail address and mobile number, specified at registration.

RULES

1.1. All Services provided by the Service Provider must be used only for the defined purposes and must not conflict with the valid legislation of EU, USA, Georgia and international treaties.

1.2. It is prohibited to mail spam using the Service Provider’s equipment, in this regard the spam is not only electronic mailing of letters and it also includes the other interpretations generally accepted in the Internet.

1.3. It is prohibited to violate the rights of third persons by the use of the Service Provider’s services.

1.4. It is prohibited to post and mail any information (containing viruses or harmful components), which may cause damage and loss for third persons.

1.5. List of inadmissible materials:

- Websites distributing the goods or information, which violate the copyright;

- Websites for selling accounts (social networks, online games, Skype, PayPal, e-mail accounts, etc.)

- Websites dedicated to Counter Strike, Half-Life, Lineage, World of Warcraft and all other games (all games independent on their name, type, genre, etc.)

- Pirated archives of films, music, books, TV shows and software (even if the files with films and music are located on other servers);

- Websites of pyramid schemes, websites dedicated to the MMM organization, “mutual assistance” websites, websites promoting pyramid schemes;

- Websites of hyip projects, (fraudulent project, similar to the high profitable investment fund), websites promoting the hyip projects, websites with rates of hyip projects;

- Websites and forums, oriented on hackers;

- Torrent trackers;

- Websites distributing the smoking mixtures, narcotic drugs and marijuana seeds or websites promoting such activities;

- Casino, bookmakers websites;

- Pornographic websites, webcam websites, websites of escort services;

- Sale of any drugs requiring license without the corresponding license;

- Websites of currency exchange and websites of cryptocurrency.

1.6. Clients are fully responsible for all actions committed via their Services Management Panel, including the case if their login and password for the Services Management Panel became known to third persons or if an unauthorized entrance to the website was carried out, as well as they are obliged to use all available protection systems, which allow preventing the unauthorized access for third persons. In case of identification of a threat we ask to change the access passwords immediately, as well as to contact the technical support service to receive necessary instructions.

2. Prevention of the Dissemination of Terrorist Content (EU Regulation 2021/784)
2.1. Prohibited Content

In accordance with Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online, users are strictly prohibited from uploading, storing, transmitting or distributing any content that:

• incites the commission of terrorist acts or expresses support for such acts;
• recruits individuals into terrorist organizations or encourages participation in terrorist activities;
• provides instructions on the manufacture or use of explosives, firearms, hazardous substances, or technical methods that could be used to commit terrorist acts as defined in Directive (EU) 2017/541.

2.2. Actions Taken by the Hosting Provider

Zahid.Host immediately removes any content identified as terrorist content, whether detected internally or following an official removal order issued by a competent authority.
We respond to such orders within one (1) hour, as required by EU law.
All decisions regarding content removal are taken with respect for the principles of due diligence, proportionality and the legitimate rights of users.

2.3. Automated Tools

Zahid.Host may use automated monitoring tools to help identify potentially terrorist content.
Any content flagged automatically is reviewed manually by a qualified Zahid.Host staff member before a final decision is taken, ensuring accuracy and fairness.

2.4. Context and Exceptions

When content is published for educational, scientific, artistic, journalistic or research purposes, Zahid.Host carefully evaluates the intent and context to avoid unjustified limitations of freedom of expression.
Such content is reviewed individually.

2.5. User Notification

When content is removed or access to it is restricted, the affected user or content provider will be notified unless prohibited by a competent authority for reasons of public security.

2.6. Retention of Removed Content

Removed or blocked content, along with relevant technical data, is securely retained for six (6) months.
Access to such stored materials is granted only to competent authorities or courts, in accordance with Regulation (EU) 2021/784.

2.7. Right to Appeal

Users have the right to appeal the decision to remove or block their content.
An appeal may be submitted via the designated electronic form or email address provided below.
Zahid.Host will review the appeal and issue a response within two weeks of receipt.
If the appeal is upheld, the content will be restored promptly. If rejected, the user will receive a clear explanation of the decision.

2.8. TCO Contact Point

For official communications and removal orders under Regulation (EU) 2021/784, Zahid.Host provides the following dedicated contact point:

TCO Contact Point: abuse@zahid.host
Languages available: English, Ukrainian
Response time: within 1 hour of receiving a removal order or official request

USE OF RESOURCES

3.1. Resources, for which no limits were installed or which are described as “unlimited”, were created for Client not to worry about sudden suspension of Service in connection with excess of the limit.

3.2. Resources on servers are, however, not limitless and the Service Provider therefore demands Clients to use the Service Provider’s resources taking into account that they are needed to other Clients, who should use them on equal rights.

3.3. According to the chosen rate plan the resource limit is given, which should be used by the Client reasonably for purposes, which don’t violate the terms of hosting.