Support

What Does Commercial Support Cover?

Assistance with Installation and Deployment
Our team makes sure your installation always goes as smoothly as possible. With our help, you can quickly clear up installation-related conflicts.

Security Notifications
Security issues are rare and unlikely, but if they happen we let you know about the implications and the solution directly, as quickly as possible.

Software Updates
Plugins are updated approximately monthly.
Upon request, the client can share access, and our experts will do all that is necessary for update the site and plugins to last versions.

Debugging and Error Correction
If you experience an error, we work to reproduce it, and fix it or provide a workaround – all within the agreed SLA time. Fixes are incorporated into the next product update, and the QA cycle is adjusted for regression testing.